Frequently asked questions

Savings account, current account, blocked account, daily savings (doorstep collection), term deposit and fixed-term account. Opening is free for individuals; it costs 2,500 FCFA for Business and Association accounts. In every case an initial deposit is required, and that money remains yours. Full details are on the Services & Products page.

Opening is free for personal accounts; it costs 2,500 FCFA for Business and Association accounts. An initial deposit is required depending on the account — 5,000 FCFA for a personal current account, 10,000 FCFA for a personal savings account, 15,000 FCFA for a Business or Association account — and that money remains yours. Come to a branch with valid ID and 4 passport photos (4×4), or 2 for the daily collection account.

You must hold a FINSTAR-CM S.A. account, actively use it for at least 3 months, prepare a complete file, write a handwritten request addressed to the Managing Director, provide a personal contribution and propose collateral. Every application remains subject to review.

The complete list depends on the credit type. It includes a handwritten request addressed to the Managing Director, valid identification, location maps, the NUI, bank statements for the last 3 months, passport photos, evidence of the need, collateral, the personal contribution and guarantors’ documents. The Services page provides the complete checklist for each type.

Classic loans, personal or salaried loans, and investment loans.

Fees and rates depend on the product and the transaction. At opening: 5,000 FCFA initial deposit for a personal current account, 10,000 FCFA for a personal savings account, 15,000 FCFA for a Business or Association account with a 2,500 FCFA opening fee. Other conditions are set out in the pricing schedule and contract applicable when you apply.

A service that lets you save every day effortlessly: a FINSTAR-CM S.A. collection officer visits your place of business to pick up your deposits, confirmed at each visit. It matches the daily savings account presented on the Services & Products page.

FINSTAR-CM S.A. offers FINSAVE to top up an account remotely and FINALERT for SMS notifications on transactions. Daily savings are collected in person at your place of business.

Orange Money, MTN Mobile Money, SARA Money, SmobilPay, Western Union, MoneyGram and RIA, plus Afriland and Ecobank deposits. FINSTAR-CM S.A. also handles bill payment (SOCADEL, ENEO, CANAL+, taxes and duties), tuition payment and salary payment.

FINSTAR-CM S.A. has six branches: Yaoundé – Nkolbisson, Yaoundé – Essos, Yaoundé – Etoudi, Douala – Bessengue, Bafoussam and Bangangté. The head office is in Yaoundé – Bastos and the registered office in Bayangam. All addresses are listed on the Our branches page.

Yes. FINANCIAL STAR CAMEROON S.A. (FINSTAR-CM S.A.) is a public limited company registered under number RC/BJN/2023/B/03 and a licensed second-tier microfinance institution under licence N° 0000499. Registered office in Bayangam, head office in Yaoundé – Bastos. The first branch opened on 26 November 2024 in Yaoundé – Nkolbisson.

By email (contact@finstar-cm.com), by phone or WhatsApp (+237 620 724 796), or through the contact form.

Email contact@finstar-cm.com, call +237 620 724 796 or use the contact form and describe your request precisely.